Support

A problem, an idea, or something wrong? Write to viyu@neuros.com.tr. A person reads and replies to every message.

Viyu is an independent private company. We are not affiliated with any government, embassy, consulate or visa application center. Only the relevant authorities decide on applications. For official questions about your application, contact the consulate or application center.

Common topics

• Subscription, cancellation and refunds: Subscriptions. Subscriptions are cancelled in the store; in the app, Profile → Subscription → Manage subscription.
• Deleting your account: Delete account. In the app, Profile → Privacy & data → Delete my account.
• My personal data: write to the same address with "My personal data" in the subject. We reply within 30 days at the latest. Details: Privacy Notice (KVKK).
• Consents and AI: Profile → Privacy & data. Details: How we use AI.
• Something wrong: tap "This is wrong" next to the rule in the app, or tell us which rule it is; we review it within 48 hours.
• Where are my documents? Only in the vault on your phone. We hold no copy, so if you change phones you add them again on the new one.
• Leaving the waitlist: write from the address you signed up with; your record is deleted without delay.

Beware of scams

Viyu will never ask you for a bank transfer, a WhatsApp payment, a photo of your passport or your application center password. Viyu's only support address is viyu@neuros.com.tr. Appointments and official waitlists are free; don't pay anyone who tries to sell you one.