Subscriptions

Version 2026-11-05 · Effective 5 November 2026

Everything to know before you pay: plans, prices, trial, renewal, cancellation and refunds. This text is part of the Terms of Use. The Turkish version prevails if the two differ.

Plans

• Prices are for Türkiye. The price that applies is the one the App Store or Google Play shows before you buy, taxes included. Outside Türkiye, it is the price the store shows for that country.
• Every paid subscription renews automatically: weekly every week, monthly every month, yearly every year.
• Premium and Premium Plus cover up to 5 people in your household (you and 4 family members): one plan for the family.
• Consular fees, application center service fees and other authority fees are not included in Viyu's price. You pay them directly to the relevant body; Viyu doesn't collect them.
• Viyu shows no ads. Viyu does not offer a service where a human specialist reviews your file.
• If you bought Premium Application Period or Premium Annual before, you keep Premium until the end of the period you paid for.

On the free plan

• The opening calendar, the opening heat map per centre and the opening history (details of the last 24 hours open with Premium).
• The Schengen 90/180 counter.
• A checklist for one goal, the passport tool and Explore.
• An encrypted document vault on your phone.

The free plan sends no appointment alarm notifications, and no delayed ones either. You can follow one centre and see its openings in the app.

In Premium

• Appointment Hunter: loud alarm notifications for up to 3 centres; you can switch the centres you follow anytime.
• File X-ray, letter drafts and document date checks.
• Assistant (with your explicit consent for AI).
• Travel Shield: visa and passport expiry reminders, an entry check for every trip.
• Family: up to 5 people.

Premium Plus adds

• Alarms for unlimited centres.
• Watch Mode: your phone keeps the appointment page of the official site open in your own session and reloads it every few minutes. It never fills forms, taps or books.
• Unlimited interview practice, visa renewal autopilot, priority support.

The current contents are listed on the plan screen in the app before you buy. The alarm rings when a source signals; we don't promise to report every opening. The assistant and letter drafts use AI and need your explicit consent for AI. Without it those features don't work; the others do.

Premium Yearly: 3-day trial

• The trial is only on Premium Yearly and can be used once per store account.
• During the trial all Premium features are on.
• Unless you cancel at least 24 hours before the trial ends, ₺2,499.99 a year (or the price the store shows) is charged to your store account when the trial ends and the subscription starts.
• If you cancel during the trial, you aren't charged; the trial stays on until it ends.

Renewal and cancellation

• A subscription renews automatically for the same length unless cancelled at least 24 hours before the period ends; the charge is taken from your store account within the 24 hours before the period ends.
• Cancel in the store you bought from. Deleting the app or your account does not cancel a subscription.
  • iPhone: Settings → your name → Subscriptions → Viyu → Cancel Subscription.
  • Android: Google Play → profile → Payments & subscriptions → Subscriptions → Viyu → Cancel subscription.
  • In the app: Profile → Subscription → Manage subscription opens the store's subscription page directly.
• After you cancel, Premium stays on until the end of the period you paid for; then the free plan continues. None of your data is deleted.
• If the price changes, the store tells you in advance; if you don't give the consent the store asks for a price increase, the subscription doesn't renew.
• To move your purchase to a new phone, tap "Restore" on the plan screen.

Right of withdrawal

Paid plans are digital services available as soon as you buy. Under Article 15(1)(ğ) of Türkiye's Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form. This does not affect the store's refund rules or our commitments below.

Refunds

Because purchases go through the App Store or Google Play, the store handles refunds under its own rules:

• App Store: request a refund from Apple at reportaproblem.apple.com. We can't influence Apple's decision; we help you open the request and give you a support note if needed.
• Google Play: shortly after buying you can request a refund yourself in Google Play; after that, write to viyu@neuros.com.tr and we can refund you through Google Play.

We help you get your money back when:

• your application center returned your file because a Certain-labelled piece of information from us was wrong: the full price of that period,
• there was a billing error or double charge: all of it.

We never turn a refund into in-app credit. A visa refusal alone is not a reason for a refund; the consulate decides.

Support

For any payment question: viyu@neuros.com.tr. A person reads and replies.